8 Replies Latest reply on Jun 28, 2018 8:54 AM by Oscar Aullon

QSAR Toolbox 4.2 server doesn't run the Windows Service

Oscar Aullon Jun 12, 2018 11:50 AM

Hi,

I'm IT Admin. Research group of my comapny Told me to create a server to deploy QSAR toolbox. I used all the isntruccions following the Toolbox 4.2 Installation Manual.

And the problem is that the Windows service is in automatic mode with admin credentials and doesn't works. It's stop and Automatic by default., then the clients can't run the application.

There is an issue with: 'QSAR Toolbox Support Team' <toolbox.support@oasis-lmc.org> called "Problem with QSAR toolvox service". I am waiting support since some weeks and there is no answer from Support team.

Last one was:

Could you send me this file from your Toolbox Installation:

E:\Program Files (x86)\QSAR Toolbox\QSAR Toolbox 4.2\Toolbox Server\Bin\ToolboxServerWindowsSvc.exe.Config

I did And I have not received an answer.

Re: QSAR Toolbox 4.2 server doesn't run the Windows Service

1006501 Jun 12, 2018 2:09 PM (in response to Oscar Aullon)

Dear Oscar,

My name is Darina Yordanova and I am part of the LMC team.
Unfortunately, we have not receive the requested file.
Could you send us again?

Kind regards,
Darina
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- Re: QSAR Toolbox 4.2 server doesn't run the Windows Service
  
  Oscar Aullon Jun 12, 2018 2:13 PM (in response to 1006501)
  
  Can you give me your email to get a copy?
  
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  - Re: QSAR Toolbox 4.2 server doesn't run the Windows Service
    
    1006501 Jun 12, 2018 2:31 PM (in response to Oscar Aullon)
    
    Dear Oscar,
    
    You could send it in the Toolbox Helpdesk, where the discussion with Georgi is.
    https://qsartoolbox.freshdesk.com/helpdesk/dashboard?view=standard
    Thank you.
    
    Kind regards,
    Darina
    
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    - Re: QSAR Toolbox 4.2 server doesn't run the Windows Service
      
      Oscar Aullon Jun 12, 2018 2:43 PM (in response to 1006501)
      
      I am not allowed to access this page.
      
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    - Re: QSAR Toolbox 4.2 server doesn't run the Windows Service
      
      Oscar Aullon Jun 20, 2018 8:23 AM (in response to 1006501)
      
      Darina Yordanova
      I sent you by mail several times, did you recived? Do you have any problems?
      
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      - Re: QSAR Toolbox 4.2 server doesn't run the Windows Service
        
        862758 Jun 20, 2018 8:43 AM (in response to Oscar Aullon)
        
        Dear Oscar,
        
        the last input that we've received from you (in the QSAR Toolbox Helpdesk) is on May 8th. The same day, my colleague Georgi has requested that you send him a configuration file from your Toolbox installation. Since then, we have sent two more messages through the helpdesk (addressed to the same email account that you have been registered with) and have not received any replies. As we keep receiving inquiries from other users, we assume that the helpdesk is functioning properly. I have verified that your account on our helpdesk is active and I don't see a reason why we are not getting your messages.
        
        I would suggest that you open a new ticket supplying the requested config file.
        
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        Re: QSAR Toolbox 4.2 server doesn't run the Windows Service
        
        Oscar Aullon Jun 28, 2018 8:32 AM (in response to 862758)
        
        Dear Stanislav,
        I have some replies about you in some different emails until at certain moments I stop having communication.
        
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        Re: QSAR Toolbox 4.2 server doesn't run the Windows Service
        
        Oscar Aullon Jun 28, 2018 8:54 AM (in response to 862758)
        
        I had answer today
        
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QSAR Toolbox 4.2 server doesn't run the Windows Service

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Re: QSAR Toolbox 4.2 server doesn't run the Windows Service

Re: QSAR Toolbox 4.2 server doesn't run the Windows Service

Darina Yordanova

Re: QSAR Toolbox 4.2 server doesn't run the Windows Service

Re: QSAR Toolbox 4.2 server doesn't run the Windows Service

Re: QSAR Toolbox 4.2 server doesn't run the Windows Service

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